Ericsson rumoured to be behind O2 and Softbank outages

Ericsson rumoured to be behind O2 and Softbank outages

Users of O2 services, who were unable to access the internet or apps that require an internet connection, found their way on to social media to complain about the outage, which also knocked out London bus live information displays.

Calls are still working, O2 said.

It is unclear whether the O2 outage, said to be the result of a "global software issue", is linked to the problems with Angus Council's parking meters.

"We work hard to ensure that our customers can limit the impact and restore their services as soon as possible".

The company have so far not said anything about whether they would be giving customers compensation for the outage.

British customers reported not being able to use mobile data to access the internet and the operator's network on Thursday after disruption began at about 5am.

O2 is the second largest mobile network in the United Kingdom, and supplies connectivity for other smaller networks including Sky, Tesco Mobile, Lycamobile, and GiffGaff.

"An initial root cause analysis indicates that the main issue was an expired certificate in the software versions installed with these customers", it said.

02 has confirmed in a tweet that one of its third-party suppliers has identified a software issue in its system, which appears to be the cause of the fault.

O2 has 32 million customers on its network while SoftBank hosts 40 million mobile customers.

"One of our 3rd party suppliers has identified a software issue in their system".

Thousands of O2 mobile phone users have reported problems using data and 4G services this morning.

"We're aware that our customers are unable to use data this morning", O2 has said in a statement. We apologise for any inconvenience. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

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